-Design the ideal customer experience for new products & services. Design for single customers or whole segments.
- Build capability and process to deliver the best client engagements. Includes world-class Account Management disciplines, End-to-End buying processes, Growth Strategies and New Market penetration.
-Refine or reimagine the exp
-Design the ideal customer experience for new products & services. Design for single customers or whole segments.
- Build capability and process to deliver the best client engagements. Includes world-class Account Management disciplines, End-to-End buying processes, Growth Strategies and New Market penetration.
-Refine or reimagine the experience for your legacy products.
-Co-Design programs with your customers.
-Uncover and fix leakage points.
-Identify & Quantify drivers of customer satisfaction.
-Build, run and analyse CSAT and xNPS surveys.
-Design incentives and KPIs to drive individual and organisation performance.
-Competitor Experience Benchmarking to uncover competitive blind-spots.
-Build and execute world class customer satisfaction improvement programs.
-Build a way to ac
-Identify & Quantify drivers of customer satisfaction.
-Build, run and analyse CSAT and xNPS surveys.
-Design incentives and KPIs to drive individual and organisation performance.
-Competitor Experience Benchmarking to uncover competitive blind-spots.
-Build and execute world class customer satisfaction improvement programs.
-Build a way to actively listen to your customers throughout the year with Customer Listening Posts.
-Sales Process/Buying Process design/redesign, training, and integration into CRM.
-Review and refine commercial processes, including contracting, bidding/quoting and pricing.
-Commercial risk management and governance review.
- StrategicProduct or Portfolio review.
-Build a Customer-Centric vision and roadmap.
-Change Mastery Workshops to plan the change.
-KPI and incentive design for organisational alignment.
-Supply-chain alignment.
-Skills and capability training, including Sales/Customer Buying training, Account Management training, HCD and Design Thinking, and CSAT methodologies.
-Coaching and mentoring emerging leaders/practitioners.
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